In Bogota, Colombia, the widow American David Reynolds is ready to travel back to America with his fiancée Lauren and his daughter Jill to get married after the death of his wife Marcela. However Jill has left her passport in the house of her aunt Gina and they travel in a car with Gina and Jill's boyfriend Ramon to the town where Gina lives. They drive through a shortcut but they are stopped on the road by Capitan Morales that warns them that the road is flooded and is too dangerous to drive along, but Gina decides to continue. They have an accident and the car overturns and Lauren breaks two ribs in the middle of nowhere. They decide to walk and find an old hotel that has been closed since 1978. The owner Felipe is reluctant to let them in, but he decides to lodge the group. While bringing some wood for the fireplace, the snoopy Jill and her boyfriend Ramon leaves the room and Jill overhears a cry.
They seek out and find the girl Ana Maria padlocked in a wooden box. When Felipe returns with David with the wood and learns that the couple left the room, he runs to the box but is subdued by David. Felipe warns that the girl will kill his family, but they believe that the old man is a pedophile. But soon they discover the truth about Ana Maria..